Prescription refills requested by you or your pharmacy require 72-hours to process. Refills may be requested Monday through Friday from 8:00am to 5:00pm. Requests left with our answering service during non-business hours will not be filled. Refill requests should be called into the office during normal hours by dialing 978-256-6607.
To request a refill you will need to provide the following information:
- Name
- Date of birth
- Phone number where you can easily be reached
- Name and dosage of medication
- Name and location of pharmacy
We will only contact you if there is a problem. Please contact your pharmacy to verify that your medication is ready for pick up.
Our office policy allows us to deny any requests for refills unless the patient has a follow-up appointment scheduled. In the event that a patient is out of medication and an appointment is scheduled within 4 days, the provider will approve a refill that will last until your next scheduled appointment. However, if that appointment is canceled after receiving the short-term refill, future refills will only be filled at the time of your next appointment.
For non-urgent medical matters, please call us at 978-256-6607. If you have a true medical emergency, call 9-1-1.
Please be aware that there are multiple ways to obtain your prescriptions. Some options may be a 30-day or 90-day supply that you pick up at your local pharmacy or a 90-day supply that is sent to your home through a mail-order pharmacy. Please make sure that you specify this information when requesting a refill. We will do our best to make sure we honor those requests.
As a reminder, patients can access the Patient Portal for all refill requests!
